Gartner process mining Magic Quadrant™, BMW, Lufthansa & more – Process Excellence news

PEX Network brings you the latest news in process and operational excellence (OPEX), business process management (BPM), digital transformation, process mining/intelligence, low-code technology, intelligent document processing (IDP), Lean Six Sigma, Kaizen and more.

Week of 04/29, 2024, includes:

• Gartner releases 2024 Magic Quadrant™ for process mining
• BMW calls for vendor openness to enhance process mining
• BPM market will be worth over $7 billion by 2030
• VitalHub, Holman and Kroll make leadership changes to drive operational excellence
• Lufthansa calls Celonis Baggage Alerting Tool a transparency game-changer
• DXC Technology hires Patrick Thompson to lead enterprise transformation
• Generative AI’s operations productivity promise hampered by challenges
• Go-Ahead accelerates digital transformation for vehicle inspections
• Women in Process Mining opens applications for mentorship program
• WELL partners with Microsoft to accelerate digital transformation in North American healthcare

Gartner releases 2024 Magic Quadrant™ for process mining

Analyst firm Gartner released the 2024 Magic Quadrant™ for process mining, a report that evaluates process mining technology vendors to assist enterprises in their selection processes. This year’s report groups 18 vendors into four categories – challengers, leaders, niche players and visionaries – with 10 companies receiving honorable mentions.

Gartner outlined three directions in which the process mining platform market will evolve. These are business operations intelligence/operational intelligence, market consolidation and acquisitions and specialized/focused solutions. The firm also highlighted six main drivers for the adoption of process mining: digital transformation, AI and generative AI, task automation, hyperautomation, sustainability and business operational resilience and autonomous business operations.

READ: 7 process mining myths debunked

BMW calls for vendor openness to enhance process mining

The process mining leader of automotive giant BMW has called for “greater openness” among enterprise application and software vendors to avoid data lock-in. Dr Patrick Lechner said that if application and platform vendors were more open, it could help in process mining, according to The Register. “One topic [for improvement] is the software stack has to be very open. At BMW, we have got a lot of different software products in place and it’s very important that we can really connect them… both to get the data out and also to analyze the data further,” he said.

It’s very important for open platforms not to have strong lock-in that stops them from connecting to other systems, he added. “This is really crucial for our success because we always want to use the best tool for the right purpose.”

BPM market will be worth over $7 billion by 2030

The global BPM market is estimated to be worth US $4.74 billion in 2024 and expected to grow at a CAGR of 7.69 percent to reach $7.40 billion by 2030, according to forecast data available via ResearchAndMarkets.com. The analysis provides an in-depth examination of the current state of vendors in the BPM market, comparing and analyzing vendor contributions in terms of overall revenue, customer base and other key metrics. It also provides insights into the competitive nature of the sector, including factors such as accumulation, fragmentation dominance and amalgamation traits observed over the base year period studied.

DOWNLOAD: How BPM transforms operational excellence & fosters sustainable growth: 2024 industry report

VitalHub, Holman and Kroll make leadership changes to drive operational excellence

VitalHub Corp. announced organizational changes to strengthen its leadership team as it prepares for accelerated growth and enhanced operational efficiency. The company has promoted Patrick Mazza to COO and Niels Tofting to executive VP, managing director of North American operations. “These strategic leadership appointments are a key part of our growth strategy,” commented Dan Matlow, CEO of VitalHub. “Patrick and Niels’deep industry knowledge and proven track records are exactly what VitalHub needs as we move into our next phase of expansion. Their expertise will be invaluable in driving our mission to deliver innovative and effective healthcare solutions globally.”

Holman Fleet Services appointed David Hunt as COO to support growth and spearhead operational excellence. Having served as non-executive director at commercial vehicle dealer Ford and Slater, Hunt will now oversee all aspects of Holman’s operations, focusing on supply chain, advancing and simplifying how it interacts with customers, reported Fleet News. “As Holman celebrates its 100^th anniversary this year, our commitment to driving what’s right for our valued customers is unwavering,” commented Nick Caller, managing director of Holman UK. “David's appointment will undoubtedly drive operational advancements and I am looking forward to seeing the positive impact he will bring to our customers.”

Global risk and financial advisory solutions firm Kroll announced the appointment of Jennifer Huntington as new COO. Huntington will oversee Kroll’s global business operations and technology function to drive greater consistency, discipline and operational excellence across the firm’s professional and corporate shared service capabilities, the company said. Huntington has more than two decades of experience leading global business operations for organizations across the professional services and technology industries. Most recently, she served as the director of business services and modernization at Amazon Web Services (AWS) where she was responsible for the strategy, operations and systems for the AWS Professional Services business, ProServe.

“As we strengthen our team of global leaders, we are laying a strong foundation to ensure our organization can deliver at the highest levels for our clients and maximize results,” said Jacob Silverman, CEO of Kroll.

READ: 5 operational excellence trends for 2024

Lufthansa calls Celonis Baggage Alerting Tool a transparency game-changer

The Celonis Baggage Alerting Tool, which provides the ability to automate actions to improve processes, has been a transparency “game-changer” for airline giant Lufthansa. That’s according to Patrick Schroeder, senior manager operations performance management and analytics at Lufthansa Group. He recently explained that the tool, provided by leading process intelligence vendor Celonis, enables faster customer information and resource planning. Schroeder was speaking at the largest joint meeting of future travel experience (FTE) innovation communities at Frankfurt Airport. The collaborative event included presentations from Lufthansa Group, Fraport, NXP, Avery Dennison and bob who shared their insights into automation, artificial intelligence (AI), radio frequency identification (RFID) and baggage tracking.

DXC Technology hires Patrick Thompson to lead enterprise transformation

DXC Technology named Patrick Thompson as its new SVP of enterprise transformation to oversee the firm’s operational improvement and accelerate performance. Thompson brings expertise in global enterprise business transformations, turnarounds and integration execution, operational enhancement and global business services integration to the role, having spent the past 25 years helping five companies reach Fortune 500 status.

“Patrick is a global enterprise transformation leader, with a strong combination of c-suite leadership, technology expertise, business operations and administration-proven P&L transformational experience,” said DXC president and CEO Raul Fernandez. “This will become incredibly important as we focus on operational improvement. We are very excited to welcome him to DXC.”

Generative AI’s operations productivity promise hampered by challenges

Generative AI could unleash a new wave of productivity growth in operations, but many companies remain hampered by a lack of capabilities, risk-related concerns and an unclear road map to value. That’s according to a McKinsey survey of 150 executives at major European and North American companies which suggests that many organizations have not yet been able to implement generative AI at scale. Just three percent of respondents said their companies have already scaled at least one generative AI use case in an operations-related domain. Nearly a quarter (24 percent) are piloting use cases, while 63 percent remain in an exploratory phase or have not started deploying gen AI operationally at all.

Go-Ahead accelerates digital transformation for vehicle inspections

Passenger transport company the Go-Ahead Group is delivering digital transformation to enhance operational efficiency across its regional bus services in the UK. It announced a five-year partnership with Tranzaura to ensure better reliability across ten of Go-Ahead’s bus operations. By October 2024, Go-Ahead’s bus companies will be able to streamline pre-service daily vehicle inspection checks and maintenance processes electronically through the Tranzaura app, the company stated.

“Our partnership with Tranzaura reflects our dedication to digitalization, embracing innovative solutions to streamline processes and improve the way we work,” said Matt Carney, chief executive of Go-Ahead Bus. “By incorporating Tranzaura’s digital solutions into our operations, we will achieve new levels of fleet reliability and efficiency, creating safer and more reliable services for customers.”

Women in Process Mining opens applications for mentorship program

Applications for the Women in Process Mining (WIPM) Women Mentorship Program are open for 2024. The program is designed to empower and uplift women in the field of process mining, providing participants with the opportunity to engaging in personalized career coaching over the course of several months. Tailored coaching sessions and regular exchanges with personal mentors aim to immerse and prepare women for a career in the field. It is designed for women who are either currently enrolled in their bachelor’s degree program, have completed at least the 4^th semester or have recently embarked on their careers in process mining. It is also designed for those who may have gained three or four years of professional experience in the field and are seeking guidance to navigate challenging situations, embark on new career paths or further explore opportunities. The program starts in July and will last for six months, with applications closing May 31.

WELL partners with Microsoft to accelerate digital transformation in North American healthcare

WELL Health Technologies is collaborating with Microsoft to accelerate healthcare’s digital transformation in North America. WELL focuses on positively impacting health outcomes by leveraging technology to empower healthcare providers and their patients. The five-year agreement is set to accelerate the digital transformation of healthcare delivery, integrating Microsoft Cloud and AI capabilities with WELL’s digital health platform to innovate and enhance the healthcare experience for both providers and patients.

A key focus will be to substantially elevate WELL’s scalability and flexibility as part of its offerings as its organic growth accelerates. aiming to help large enterprise clients such as those in public sector, according to a press release.

“Our collaboration with Microsoft will enable us to accelerate our growth and innovation, vastly improve our scalability, reduce complexity and improve our cost profile for our cloud offerings over the long term,” said Amir Javidan, COO of WELL’s platform solutions group.

WELL’s integration with Microsoft Azure will streamline operational efficiency and also bring advancements in patient care through the Azure AI platform, added Allison West Hughes, corporate VP, digital acquisition at Microsoft. “WELL shares our commitment to empowering healthcare practitioners with innovative solutions that redefine cost management, enhance data security and catalyze service innovation.”

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