Process mining: Driving the next wave of intelligent business transformation

Process mining helps organizations to analyze, identify, automate and monitor event logs and real-time systems data to enhance end-to-end operational business processes. It includes a dynamic set of tools to capture data across an organization’s IT systems and varied data sources. This helps organizations to identify gaps in business processes and solve issues that could impact their performance.

The collected data is then transformed into event logs to provide dynamic visualization of the organization’s “as is” business processes. Process mining software automatically uses these event logs to create a detailed process graph with fact-based insights about the business processes. These insights enable organizations to perform process audits, discover process deviations, identify root causes, optimize operations and monitor the results against various KPIs. Process mining also identifies issues that need to be improved, thereby enabling organizations to continuously optimize and improve processes.

Trends shaping process mining

There are a number of trends that are currently reshaping process mining technology, making it a pivotal tool for businesses seeking operational excellence and competitive advantage.

Process mining as a key competitive tool

Process mining is becoming essential for competitiveness across industries. Today, it’s as crucial as ERP systems, providing operational efficiency and business success for companies of all sizes. This democratization signifies its integral role in maintaining competitiveness in various industries.

Integration with automation

A standout trend is the integration of process mining with robotic process automation (RPA). This combination helps in pinpointing areas for automation, ensuring that RPA implementations are strategic and impactful. The synergy between these technologies is set to become a standard for RPA projects in the near future.

READ: Process mining and the growing role of generative AI

Enhancing customer journeys

Moving beyond internal operations, process mining is now a tool to analyze customer journeys. Analyzing interactions across multiple touchpoints offers insights into customer experiences, helping organizations refine their services and strengthen customer loyalty.

Predictive and prescriptive insights

Process mining is evolving to not only analyze historical data but also predict future outcomes and suggest actionable strategies. This forward-looking approach enables businesses to anticipate challenges and optimize decision-making processes proactively.

Integration with IoT for real-time insights

The internet of things (IoT) is supercharging process mining with real-time data. In industries like manufacturing and smart city development, IoT-driven process mining provides immediate insights, allowing for real-time process adjustments and enhancements.

New frontiers in connected worlds

Process mining is breaking new ground in the manufacturing sector, integrating with manufacturing execution systems (MES) and IoT platforms. This expansion opens up new possibilities for process optimization, bringing improvements closer to real-world execution.

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Process mining is pervading diverse industries

Process mining has evolved into an indispensable tool for organizations seeking operational excellence and competitive edge. With capabilities to capture real-time data across systems, gain fact-based process insights, enable continuous process improvements and integrate with emerging technologies like automation, IoT and AI, process mining is reshaping business processes.

As this technology becomes pivotal for competitiveness across sectors, key trends are propelling its transformation. Process mining integration with RPA and MES promises impactful automation and shopfloor-level enhancements. Expanding the scope from internal processes to customer journeys provides a holistic view of business operations. Transitioning from reactive to predictive analysis allows proactive optimizations, and support for connected technologies unlocks real-time, fine-grained process adjustments.

Process mining has pervaded diverse industries to drive operational efficiency, informed decision-making and overall business success. With digital transformation intensifying across global enterprises, process mining will be integral to gaining technological advantage and maintaining competitive in current and emerging business environments.

READ: Process mining careers: A guide to jobs, skills and training

PEX Report 2024 global state of process excellence

PEX Network's annual report reveals the current state and future trends of process excellence. Based on a study profiling hundreds of global process excellence leaders, the report provides insights on how to leverage innovation, generative AI, and process intelligence to achieve operational excellence, customer-centricity, and organizational growth. Download your copy of the PEX Report 2024/2025 today and benchmark your process excellence journey against your peers.

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